Effective date
This policy explains how cancellations, refunds, rescheduling, and occasional physical goods are handled for services coordinated by Tlixarenvychrali at our Calgary studio address.
These rules apply to paid consultations, workshops, and planning sessions booked with Tlixarenvychrali, including services delivered at 3625 Shaganappi Trl NW, Calgary, AB T3A 0E2, Canada, or remotely where we offer that option. If you purchase a bundle that includes multiple visits, each visit is treated according to the schedule agreed at purchase unless a separate contract states otherwise.
Some sessions require a deposit to hold calendar time. Deposits are applied toward the total fee. If you cancel within the windows described below, the deposit may be refunded or credited as specified. If you fail to attend without notice, the deposit may be forfeited to cover administrative and preparation costs.
If you cancel at least forty-eight hours before the scheduled start time, you may receive a full refund to the original payment method within ten business days, or sooner when our payment processor allows. Cancellations between twenty-four and forty-eight hours before the start may receive a fifty percent credit toward a future session of equal or lesser duration, valid for six months.
Cancellations with less than twenty-four hours’ notice, or failure to arrive within fifteen minutes of the agreed start without contacting us, are generally non-refundable. We may make exceptions for severe weather events, medical emergencies, or other extraordinary circumstances when you provide a brief explanation.
You may request one complimentary reschedule per booking if you contact us at least twenty-four hours in advance and alternative times are available. Additional reschedules may incur a fee that we disclose before confirming. Repeated last-minute changes may require a new deposit.
If we cancel a session due to instructor availability, facility issues, or low enrolment for group workshops, you may choose a full refund or a new date without penalty. We will notify you using the email address or phone number you provided. Refunds are processed within ten business days unless a payment network requires additional time.
If we occasionally offer physical items such as printed worksheets, jars, or utensils, defective or damaged items may be exchanged within fourteen days of pickup or delivery with proof of purchase, subject to availability of an identical replacement. Open consumables and personalised items may not be returnable unless required by applicable consumer protection law.
Return shipping costs for non-defective goods are your responsibility unless we explicitly agree otherwise in writing.
PDFs, templates, and checklists delivered as part of a paid service are licensed for your household use. You may not redistribute them commercially. Unless a product is defective, digital downloads are generally not refundable after delivery because we cannot revoke access reliably.
If you believe a charge or cancellation decision was handled incorrectly, email us with your booking reference and a short description. We aim to respond within five business days with a factual explanation and, where appropriate, a corrective offer such as a partial credit.
Send requests to assist@tlixarenvychrali.world or call +1 403-247-4992. Include your name, booking reference, and the outcome you prefer. If you are entitled to a refund, we will confirm the amount and timeline before processing.